Refund policy

Last updated: 27 October 2026

Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive your goods (or the last item, if your order arrives in more than one parcel).

To cancel, let us know clearly before the 14 days are up by emailing hello@cornobble.com with your name, order number and the items you're cancelling. You can use the model cancellation form below, but you don't have to.

Returning items you've changed your mind about

Please email us before sending anything back. We'll confirm where to send it. Please don't send items to the warehouse that dispatched your order.

Send the goods back within 14 days of telling us you're cancelling. For change-of-mind returns, you pay the cost of return postage. We recommend a tracked service, as items are your responsibility until they reach us.

Your refund

We'll refund the price of the goods and our standard delivery charge. We'll refund you within 14 days of receiving the goods back, or of you giving us proof that you've sent them, whichever is sooner, using your original payment method.

We may reduce your refund to reflect any loss in value caused by handling the goods more than was needed to check them, as you might in a shop. For example, this applies if a candle has been burned or incense, resin or a smudge stick has been used.

Items that can't be returned

The 14-day cancellation right doesn't apply to goods sealed for health protection or hygiene reasons once they've been unsealed after delivery, or to goods made to your specifications or clearly personalised.

Faulty, damaged or incorrect items

Your statutory rights under the Consumer Rights Act 2015 are not affected. If something arrives faulty, damaged, or isn't what you ordered, email hello@cornobble.com with your order number and a photo. Please do this as soon as you can, ideally within 7 days of delivery, so we can sort it out quickly with our supplier. Often a photo is all we need, and you won't have to send anything back. If we do need the item returned, we'll give you instructions and cover the return postage.

You're entitled to a full refund for faulty goods within 30 days of delivery. After that, we'll offer a repair or replacement, or a refund if that isn't possible.

Model cancellation form

To: Cornobble, hello@cornobble.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [items]

Ordered on / received on: [dates]

Order number: [number]

Name and address of consumer(s): [details]

Date: [date]