FAQ

Questions from the crossroads, answered.

Where do your products come from?

Our curios are sourced from, and dispatched by, a trusted UK-based wholesale supplier, with pieces made by artisans and manufacturers in the UK, India, China and elsewhere. Each product page tells you more where we know it.

How long will my order take?

Most orders are dispatched within 1–2 working days (3–4 from October to December), then usually arrive 2–5 working days after dispatch. See our Shipping & Delivery page for details.

Do you ship outside the UK?

Not at the moment. We currently deliver to UK addresses only. We hope to open our doors further afield one day.

Do your crystals or candles have healing powers?

We describe what each piece is traditionally associated with in folklore and ritual practice, and we love those stories. Our products are sold as giftware for ritual, reflection and décor. We make no health or healing claims, and nothing we sell is a substitute for medical or professional advice.

Will my crystal look exactly like the photo?

Natural stones are wonderfully individual. Colour, markings, shape and size vary from piece to piece, so the one you receive will be unique and may differ a little from the photograph.

Are candles and incense safe to burn?

Always burn candles, incense, resins and smudge sticks on a heat-resistant surface, in a well-ventilated room, away from anything flammable and out of reach of children and pets. Never leave them unattended. Safety and allergen information is provided with each product where applicable.

Can I return something?

Yes. You can cancel within 14 days of receiving your order. Please email us first and we'll explain how to send it back. Return postage for change-of-mind returns is paid by you. See our Refund Policy.

Something arrived broken or wrong. What should I do?

We're sorry! Email us with your order number and a photo as soon as you can, ideally within 7 days. We'll arrange a replacement or refund, and you won't pay any return postage. Often a photo is all we need.

Do you offer gift wrapping?

Many of our pieces, including our ritual candles, tarot decks and bracelet sets, already come in their own gift box. We don't currently offer extra gift wrapping.